VoIP Repair

You can think of our VoIP Repair Solution as a custom alarm receiver that was designed with the sole purpose of repairing corrupted Contact ID alarm signals before forwarding them on to the relevant Central Station. VoIP Repair listens for DTMF signals on the end of a specially configured IP telephone number that an alarm panel can dial using any PSTN(POTS), VoIP or Cellular voice service. The voice codec, DTMF, silence, echo and other settings used as part of the voice service have no effect on the ability of VoIP Repair to reliably detect DTMF tones. VoIP Repair knows in advance that some DTMF digits may be corrupted or missing, so each signal is analized using a complex algorithm. The end result is a 'repaired' signal that can be reliably sent to the Monitoring Center using our Alarm Forwarding technology.


What is required at the Alarm Panel end?

The only requirement is that you are able to connect the alarm panel into some form of voice service. The way in which that voice service is configured will determine how reliably alarm signals can be transmitted. Alarm panels that fail to transmit signals to a traditional alarm receiver over PSTN landlines because they traverse a VoIP network somewhere in the path are the easiest to repair and tend to work very well with our VoIP Repair service. Alarm panels connected to Managed VoIP and to 3rd party VoIP services like Vonage are also easy to repair. Signals sent by Alarm Systems connected to Cellular terminals can usually be repaired, but sometimes the corruption is simply too severe.


Alarm Forwarding Options for Monitoring Centers

As of 2013, we can forward into any monitoring center running our AlarmCloud Client software (provided free). We can also forward into the STAGES XML Receiver. Integration with BOLD and DICE are a work in progress. In 2014 we will have the ability to forward signals into your analog PSTN receivers.