General tips and technical information

February 2014 Added an auto-login feature so that operators do not have to sign in each time they want to use the alarm queue. INSTRUCTIONS: You need to set your Security level for the Internet Zone in Internet Explorer to Medium High (or a lower level if you only use IE for operator monitoring). Go the Privacy tab and set it on Custom. We need it so that your IE web browser accepts cookies from and When you first visit the ipalarms web sites you will be prompted to allow cookies. Click to allow and tick the box to apply your decision to all cookies from our sites. A security message might start popping up a lot if/when you visit other sites, so you may have to find a workaround (probably by reducing your security/privacy settings).
January 2014 Added more detailed information to Several Dealer Reports. Allowed to update a Contact without the contact having an email address. Added two new fields for storing Medical/Doctor information. You can now add a date of birth for person 1 and person 2 on the Medical page. You can also enter any prescribed medications. Added three new fields to the Customer table - GPRS Coordinates, Property Description and Property Hazards. Added an alert to warn of low SMS balance.
September 2013 Added SMS functionality into the AlarmCloud platform to allow integration with GPS enabled SOS Phones. SMS can be received from GSM PERS or SOS Phones and events can be raised in the Alarm Queue - even if the device does not transmit any kind of standard alarm format. SMS commands can also be sent to SOS Phones to determine their GPS coordinates.
August 2013 Added a new feature to auto generate a priority 1 medical alert event in the alarm queue when a phone call is made to a certain telephone number from a device with a certain Caller ID. This applies to custom applications only.
June 2013 Added new items to the Utilities menu on the Operator Alarm Queue page that allows an operator to clear down events with a priority of 4 or 5.
June 2013 Added database redundancy into the Operator Alarm Queue. In the event that the primary SQL Server goes down, signals are written into a different type of database running on a multiple servers. Events will automatically be displayed in the alarm queue, however, you cannot click to action events at this stage.
February 2013 Our web hosting company does routine maintenance on the last Wednesday of every month from approximately 6:00 p.m. to 3:00 a.m. Pacific time. If there is additional maintenance to be done, it will be done on a Wednesday between the same times. That does not mean the web servers will be unavailable for that length of time, but there could be short interruptions if the database is undergoing maintenance. Even though the database availability is very high, the AlarmCloud platform will continue to operate on critical features even if the database goes offline.
February 2013 Dealer Section: When you click on the Account menu, you will see a list of Customers in a grid. Each row will contain a number of Contacts, Zones, Panel Users & Operator Actions that the Customer has in the database. The numbers are links to the data, so if there was a 3 in the Contacts column, you can click on the 3 and be taken to a page where you can update or delete any of the Contacts. If you click on the number in the ID column, you will be taken to a page where you can change client data and important settings for that client. If you want to take the client offline so you will not be billed, then click on the Change Status link.
January 2013 An administrator (Monitoring Center login) can enable emails to be sent to him/her each time an event is finalized. All operator actions that took place for the event are grouped together and included the email.
January 2013 Operator Section: Please note that the audible warning sound that is played by your web browser when a new event arrives in the alarm queue is only supported in Internet Explorer v9 or later. The sound repeats every 10 seconds until you acknowledge it by selecting an event from the alarm queue. That way, if you have left the room to make a coffee, you will hear the sound when you come back into the room.
December 2012 Our web server in Los Angeles has been updated to the very latest Microsoft Windows 2012 operating system. Our database has also been updated to Microsoft SQL Server 2012. The UK web server runs on Microsoft Windows 2008 and will be upgraded to Windows 2012 some time in 2013 with only minor disruption.