What is the Operator Interface?
The AlarmCloud Platform receives signals from security and medical alarm systems via software based Virtual Receivers running in The Cloud. Incoming alarm signals are analyzed and then logged into a database. When an operator logs into the AlarmCloud Platform with a web browser, they are presented with an Alarm Queue that enables them to handle events.
There are five event priorities. Priority 1 is for emergency events such as fire, panic and medical. Events are assigned Priority 2 by the AlarmCloud platform when there are multiple priority 3 alarms for a single Customer. These are also referred to as confirmed alarms. Priority 3 is for burglary alarms. Priority 4 is for supervision, bypass, arm/disarm (open/close) and events like power fail or low battery. Priority 5 is for restores and other events that generally do not require any action. By default, all incoming alarms are queued according to priority, however, an operator can change the alarm queue to display in date order or filter to display only events that have been placed on hold.
New Event Warning Sound
Each priority can be assigned a different alert sound so that operators can identify the urgency of a call if they are not looking at their screen. The sound will continue until an alarm is selected from the queue. Once an event is selected, the operator will be taken to the Operator Action Page where they can see the Customer’s details, notes and an action list.